![]() ![]() ![]() Download and install any waiting updates. Go to Settings > Update & security > Windows Update and make sure that Windows Update is turned on.Unplug both headset cables from the PC.To get more information about a specific error code, look here. "Something went wrong, and we couldn't start Windows Mixed Reality" If it doesn't install correctly, reinstall the updates and contact Windows Support. If Windows Mixed Reality installs correctly, reinstall the latest updates under Settings > Windows Update > Check for Updates and see if Windows Mixed Reality continues to work.If you get an error when attempting these steps, get more details on how to fix windows update errors. When prompted "Are you sure, you want to uninstall this update?" answer "Yes".Select the last update installed and "Uninstall".Go to Settings > Update & Security > View Installed Update History > Uninstall Updates.However, sometimes removing the most recent update can help determine the source of the problem: We don’t recommend removing any installed updates, especially security updates that keep your PC safe. If you recently installed an update, it can cause problems.To turn off a metered connection, go to: Settings > Network & Internet > Status > Change connection properties > Set as metered connection and select "Off". If your Wi-Fi network connection is set to metered, change it to unmetered.If you can't connect to the internet, get help here. Check your network status at: Settings > Network & Internet > Status. Make sure your PC is connected to the internet and has at least 2 GB of free storage space.If you get a Windows Update error, get help here. Then download and install any waiting updates. Go to Settings > Update & security > Windows Update and make sure Windows Update is on. Sometimes a pending update can block the Mixed Reality Software download."We couldn't download the mixed reality software" or "Hang tight while we do some downloading" Contact your organization's IT department or system administrator to enable Windows Mixed Reality. These and other policies that may block the download. You're probably on an enterprise-managed network and your organization is using Windows Server Update Services (WSUS). "Before we can set up Windows Mixed Reality, your administrator will need to enable it for your organization. If Windows Mixed Reality setup says your graphics card doesn’t meet the requirements and you think it does, make sure your headset is plugged into the correct card. Make sure you have the latest driver update from the manufacturer. Windows Mixed Reality requires a graphics card driver that supports at least WDDM 2.2. Your PC may be able to run an immersive headset, but may experience performance issues and not be able to run certain applications. Your PC doesn’t meet the minimum requirements needed for the best experience in Windows Mixed Reality. "You’re nearly there-this PC doesn’t meet the minimum requirements needed to run Windows Mixed Reality" Your computer’s hardware setup may not be compatible with Windows Mixed Reality, or you might need to update to the latest version of Windows. Your PC doesn’t meet the minimum requirements needed to run Windows Mixed Reality. In this article "Your PC can’t run Windows Mixed Reality" ![]()
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